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Renew your Everway subscription | Everway

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Your Everway renewal, made simpleEverything you need to renew with confidence and get help when you need it

Start here:If your renewal date is within the next 90 days, primary contacts on your account may already be receiving email updates with timely renewal information.You’ll find answers to common renewal questions below.If you still need additional support, we're here to help. Our goal is to make your renewal experience clear and easy.

On this page, you can:Understand what to expect during renewalFind answers to common renewal questionsKnow when action is required from you and when it’s notLearn how to get help if you need itWhat to expect during your renewalMost Everway customers renew their subscriptions annually.
As your renewal date approaches, you’ll receive reminders and clear next steps to help you renew on time.

Here’s how it typically works:

1. Renewal noticeYou’ll receive communication from Everway as your renewal approaches, starting 90 days prior to your renewal date, outlining your renewal timing and next steps. Renewal notices are sent to the primary and quote contacts listed on your account.

If these contacts have changed, please let us know so your renewal communications are routed correctly.

2. Review your renewalDepending on your account, you may be able to review and complete your renewal digitally, or you may work directly with the Everway Renewals team.

Your renewal communication will clearly indicate which path applies to you and what (if any) action is needed.

3. Complete your renewalMany renewals can be completed quickly with minimal effort. If your organization requires vendor documents, internal approvals, or additional review (such as legal or procurement), please let us know as early as possible.

Flagging these requirements in advance helps us avoid delays and keeps your renewal on track.

4. Ongoing supportOnce your renewal is complete, your services continue uninterrupted.

If questions come up after renewal, we are here to help.

You can contact our Everway support team at
na-support@everway.com

Renewals frequently asked questionsA. Quotes and renewal actionsHow do I know who my Renewal Manager is?

Your pre-renewal communications will come directly from your assigned Renewal Manager. If you’re unsure or haven’t yet received renewal communication, you can contact the Renewals team at na-renewals-team@everway.com and we’ll make sure your request is routed correctly.

When should I expect to receive my renewal quote?

If we have the correct contacts listed on your account, you can typically expect to receive your renewal quote between 60 and 90 days prior to your subscription expiration date. Quotes are sent to the primary and quote contacts on file. If those contacts have changed, please let us know so your renewal communications are delivered correctly.

How do I know if I can complete my renewal digitally?

Your pre-renewal email communications will indicate whether you are eligible to complete your renewal through Everway’s digital renewal portal. Your renewal manager can also provide you with this information.

In general, partners with annual contract values under $25,000 are typically eligible to complete their renewal digitally. Larger partners usually work directly with their Renewal Manager to submit required information, purchase orders, or contracts. Your renewal notice will outline the correct path for your account and any actions required.

I’m using the Digital Customer Portal, how do I know if I’ve completed my renewal?

Once you’ve completed the renewal process in the Digital Customer Portal, you’ll see a confirmation screen indicating that your renewal is complete. If you’d like additional guidance, you can reference our step-by-step portal guide here. If you’re still unsure whether your renewal was successfully completed, the Everway Renewals team can confirm your status.

I have documents that need to be completed by Everway before we can renew. Where should I send them?

Please send any renewal-related documents directly to your Renewal Manager. If you’re unsure who your Renewal Manager is, you can also send documents to na-renewals-team@everway.com and they’ll be routed to the appropriate person.

My quote expiration date has passed, how do I get a new quote?

If your quote has expired, please contact your Renewal Manager directly and they’ll issue an updated quote. If you’re unsure who your Renewal Manager is, you can also email na-renewals-team@everway.com for assistance.

What happens if our renewal date is coming up but we need more time?

Everway subscriptions align to your contract term, and access ends on the subscription end date if a renewal is not completed. If your renewal is in the final stages of approval, we understand the importance of uninterrupted access for students and educators and may be able to offer a short temporary extension while final steps are completed. Temporary extensions are not guaranteed and are only considered when a renewal is actively in progress.

I’ve reached out to my Renewal Manager, when should I expect to hear back?

The Everway Renewals team aims to respond to our partners within two business days, and responses are often faster. During peak renewal periods, typically August through October, response times may be slightly longer due to higher volume. We appreciate your patience during these times and will respond as soon as possible. If your request is time-sensitive and related to an upcoming renewal date, please note that in your message so it can be prioritized appropriately.

B. Invoices, payments and taxHow can I get a copy of my invoice?

Invoices are emailed to the primary and billing contacts on your account once your renewal is processed, typically up to 30 days before your renewal date.

If you need another copy or can’t locate the invoice, our Finance team can help. Please contact nafinance@everway.com

What payment options are available?

Everway supports multiple payment options to align with your organization’s requirements. Accepted payment methods include purchase order (PO), ACH, Wire Transfer, check or credit card.

Why has sales tax been added to my quote?

Sales tax is applied based on your organization’s location and applicable tax regulations. If sales tax appears on your quote, it means Everway is required to collect tax unless a valid tax exemption certificate is on file.

If you are a tax-exempt organization, taxes appearing on your quote typically indicate that we do not have an up-to-date tax exemption certificate on file.

How do I remove sales tax if we’re exempt?

If your organization is tax-exempt, please provide a valid tax exemption certificate as part of your renewal process.Once received and reviewed, applicable sales tax can be removed from your quote or invoice. Providing exemption documentation early helps avoid delays.

Please submit your documentation to your Renewal Manager or email sales@everway.com. Once your exemption documentation is processed, we will resend your quote without sales tax applied.

Where do I find Everway’s W9?

Everway’s W9 is available in the Everway Trust Center, along with other key vendor forms and compliance information. You can access the Trust Center here: https://trust.everway.com/resources If you’re unable to find what you need, the Everway team can help point you in the right direction.

Do you offer a Vendor Pack (US / Canada)?

Everway provides standard vendor documentation for customers in the United States and Canada. Vendor packs may include items such as:

W-9Banking detailsCompany informationCompliance documentationIf your organization requires a vendor pack, please let us know and we’ll share the appropriate documents.

C. Pricing and account changesWhy has my price gone up this year?

Pricing can change year over year for a few reasons, including updates to your agreement, changes in student counts or usage, and ongoing investment in the Everway solutions you use (such as solution enhancements, new features and content, security improvements, and updates designed to better support educators and students).
Your renewal email outlines your pricing for the upcoming term. If you have questions or would like help understanding how your renewal price was calculated, the Everway Renewals team is happy to walk through the details with you.

How do I make changes to number of licenses or products on my quote?

Please share any changes needed with your Renewal Manager as early as possible so we can ensure your renewal reflects accurate and up-to-date information.

D. Legal and termsWhere can I find a copy of Everway’s Terms & Conditions?

Everway’s Terms & Conditions are available in the Everway Trust Center, along with other legal, compliance, and vendor information. You can access the Trust Center here: https://trust.everway.com/resources. If you have specific questions about your agreement that aren’t answered there, your Everway Renewal team can help.

Where can I find Everway’s Privacy Policy, Information Security Policy, and Data Protection policies?

Everway’s Privacy Policy, Information Security Policy, Data Protection Policy, and related data and compliance documentation are available in the Everway Trust Center. You can access these policies here:https://trust.everway.com/resources.

Where can I find Everway’s Product Data Security Packs, VPATs, and Accessibility reports?

Everway’s Product Data Security Packs, VPATs, and Accessibility reports are available in the Everway Trust Center. You can access these documents here: https://trust.everway.com/resources.

E. Access and account supportI've renewed, but unable to access our Everway solutions. What should I do?

If your renewal has been completed but you’re experiencing access issues, please contact Everway Customer Support at na-support@everway.com. All post-renewal access or technical issues are handled by our Customer Support team, who can help resolve the issue as quickly as possible.

I've renewed, but need to update/add/change our teachers. What should I do?

If your renewal has been completed but you’re experiencing access issues, please contact Everway Customer Support at na-support@everway.com. All post-renewal access or technical issues are handled by our Customer Support team, who can help resolve the issue as quickly as possible.

Still need help?If you can’t find what you’re looking for or your situation requires additional support, we’re here to help.

Renewal-related questionsContact your Renewal Manager or email na-renewals-team@everway.com

Post-renewal access or technical issuesContact Everway Support at na-support@everway.comWe’re committed to making your renewal experience as smooth as possible.

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